A Mature Consumer Culture
The moment I miss Japan at most in India is when ripping a plastic bag of snacks. It’s because it doesn’t open by hands. I concentrate all my force on the cut line where’s supposed to be open, get exhausted, even get a headache, and finally find myself looking for a pair of seizers. If it’s a Japanese product, we don’t get one single defective package in like ten years of your life.
Twenty years ago, when I was child, there were many defective snack bags. I remember I often take a snack to my father to ask open it. Sometimes my father also couldn’t open it, and said “Why don’t you use your brain and bring me seizers?” People didn’t care. Those were actually not categorized in defective products. A cut line was just an additional service those days, and the consumers believed they paid for the snack inside the bag, and not for the convenience of the package. Simple, old days.
Now, people even pay for the convenience of package more than for the inside. If a customer is forced to take three minutes to open one potato chips bag, she may throw it to a dust bin and buy another maker’s one. The values have changed, and there are more and more choices. There, people think this way; if you can’t maintain the factory to produce proper, 100% user-friendly packages, how could you produce tasty and safe potato chips? Competition is severe in Japan, and 1/100,000 of defected product may kill the potato chips company.
Although Mumbai is a commercial city in India, I feel the competitions for local consumers are not serious at all. People don’t demand more than quality of content. If a bakery makes tasty bread, it doesn’t matter if the bread is wrapped in an old newspaper. Practical and ecological. And that’s everything we need. An Indian anti may say, “If the potato chips bag doesn’t open, what’s the matter to use a pair of seizers? What’s wrong with you fussing about such a small thing?” I know, I know, it is a small thing. But I am a spoiled Japanese consumer.
Some may say Japan has a mature consumer culture. Potato chips makers compete for even a small difference of chemical material of the plastic package day to day, and struggle to produce a product which is a little easier to rip than other makers. Consumers don’t need to use their brain. They don’t need to be clever. They can only think which maker’s product they should buy, and that is the only point to show their creativity.
Why don’t we just use seizers instead?
Hmm, I don’t even know which a more matured consumer culture is. It might be the matter where this “mature” has more strong relation; to consumer or to culture.